The Best Gift Choice

A : Welcome to read below article to gain a deeper understanding of the wisdom behind frankincense.

The history of frankincense: travel through five thousand years of human civilization

 A : Absolutely. Our ritual guide walks you through everything you need to know, from getting to know the resin to using and caring for the incense burner. Even if this is your first time, you’ll find it easy to get started. All you need is ten minutes for yourself.

A : Frankincense essential oil is a liquid extract distilled from the resin, while frankincense resin is the natural solid resin collected from the tree. 

When gently heated over a tealight flame, the resin slowly releases its aroma. This is one of the oldest and most traditional ways people have experienced frankincense for thousands of years.

A : We recommend 3–6 pieces each time. You can adjust the amount depending on the size of the resin and how strong you like the aroma. The same resin can be used again and again. As long as it still has fragrance, there’s no need to replace it. Simply replace it once it has fully carbonized.

A :Yes, that’s completely normal. As frankincense heats up, it softens into a sticky, paste-like texture. This is actually when its aroma is at its richest. 

If the bottom becomes slightly charred, gently turn the resin over with a small stick or move it to the edge of the burner. You can also use a cotton swab to remove the charred part. A little charring won’t affect the aroma, and the resin can continue to be enjoyed.

A : No problem. The incense burner included in the gift set is designed for heating frankincense resin directly. For easier cleanup, simply place a small piece of aluminum foil on the tray before adding the resin. Once the candle has finished burning and the burner has cooled, remove the foil along with the used resin. The resin can then be reused.

A: The two resins are blended together in the gift set, so each use brings you their combined aroma. We blend them intentionally to create a more complete scent experience, balancing a clear, uplifting opening with a deep, rich finish.

A : After use, seal the resin tightly and store it in a cool, dry place below 25°C, away from direct sunlight. 

There’s no need to refrigerate it. Stored properly, the resin can retain its aroma for a long time.

【Return & Exchange Policy】

Please make sure your purchase was made through the official Holiaum website to be eligible for a return or exchange within seven days of receiving your order.

Please note that the seven-day period is for inspection, not for trying or using the product. Returned products must be in brand-new condition with all original packaging intact, including the product itself, accessories, bags, boxes, and paper materials. Please do not remove accessories, disassemble the product, or damage the packaging or product.

For returns requested for personal reasons, except in cases of product defects, the original shipping fee will be borne by the customer.

If you experience a noticeable allergic or adverse reaction after use, please provide a photo or documentation from a dermatologist. Once the situation has been reviewed and confirmed by both parties, a refund may be requested. Without supporting documentation, we may be unable to process a refund.

【Defective or Damaged Products】

If your product arrives with a manufacturing defect, is damaged, or does not match what you ordered, please contact us within 7 days of receiving it, including weekends and holidays.

Please provide a complete unboxing video, starting from the moment the package is opened, so we can confirm that the defect or damage was present upon arrival.

Once confirmed, we’ll arrange a replacement or refund and cover the shipping costs both ways.

【Refunds】

Bank Transfer

Your refund will be transferred to the bank account you provide. Please provide the account holder’s name, bank account number, and branch code when submitting your return request. Once the refund has been processed, please check your account to confirm receipt.

If store credits were used for the original purchase, they cannot be refunded in cash. The store credits used for that order will instead be returned to your account.

【Contact Us】

LINE: @holiaum

Email: contact@holiaum.com

A : Orders usually arrive within 3–6 business days. We ship via convenience stores, with 7-ELEVEN and FamilyMart pickup available.

A : No. We never add synthetic fragrance to our products. We use pure, natural essential oils, so you can enjoy them with confidence.

A : There’s no set limit. Use it whenever you like. Our roll-on essential oils are already diluted to a suitable concentration for use.

A : Caps are shipped at random. If you have a preference for a darker wood-grain cap or a lighter bamboo cap, simply leave us a note when placing your order. We’ll do our best to accommodate your request.

【Return & Exchange Policy】

Please make sure your purchase was made through the official Holiaum website to be eligible for a return or exchange during the inspection period.

Please note that the seven-day inspection period is not a trial period. Returned products must be in brand-new condition with all original packaging intact, including the product, accessories, bags, boxes, and paper materials. Please do not remove any accessories, disassemble the product, or damage the product or packaging.

For returns requested for personal reasons, except in cases of product defects, the customer is responsible for the original shipping fee.

Under Taiwan’s Consumer Protection Act, consumers are entitled to a seven-day inspection period. However, roll-on essential oils are considered personal hygiene products. Once opened, they are not eligible for return or exchange, except in cases of product defects.

If you experience a noticeable allergic or adverse reaction after use, please provide a photo or documentation from a dermatologist. A refund may be requested once the situation has been reviewed and confirmed by both parties. Without supporting documentation, we may be unable to process a refund.

【Defective or Damaged Products】

If your product has a manufacturing defect, arrives damaged, or does not match your order, whether opened or unopened, please contact us within 7 days of receiving it, including weekends and holidays.

Please provide an unboxing video showing the package as it was received. Once confirmed, we will arrange a replacement or refund and cover the shipping costs both ways.

【Refunds】

Bank Transfer

Your refund will be transferred to the bank account you provide. Please provide the account holder’s name, bank account number, and branch code when submitting your return request. Once the refund has been processed, please check your account to confirm receipt.

If store credits were used for the original purchase, they cannot be refunded in cash. The store credits used for that order will instead be returned to your account.

【Contact Us】

LINE: @holiaum

Email: contact@holiaum.com

1. For external use only. Do not ingest. Avoid contact with the eyes. If contact occurs, rinse thoroughly with clean water.

2. This product contains bergamot essential oil. Avoid direct sunlight after application.

3. If you are pregnant, breastfeeding, or using this product for young children, please consult a doctor before use. Discontinue use immediately if any discomfort occurs. Store in a cool, dry place away from direct sunlight.